FAQ AREA

Browse our help area for answers to questions we have had our customers ask. If you can’t find what you are looking for here, simply send us a message and we will address it asap.

PLEASE NOTE:
You Must be over the age of 19 and a Canadian citizen to order from thegrowhouse.ca

We cater to medical patients and our compassion program will help medical patients through hard times with samples and discounted medical products. A medical card is not required by law but it can be uploaded to [email protected] to join the The Grow House Compassion Club. We’re one of 150+ dispensaries in Vancouver (over 250 in Canada) that are not operating under the federally-approved medical marijuana system. To qualify under the federal system, you’ll need to get a doctor’s approval and Health Canada’s permission to purchase from one of the 26 licensed producers. City Hall and VPD have allowed dispensaries to proliferate so people can safely access medicine, so long as there are no sales to minors or any organized crime affiliations.

There are 30+ mail order medical marijuana dispensary sites in British Columbia. Vancouver’s domestic mailing system has been shipping medical marijuana since the 90’s with no record of charges for a customer receiving medicinal Marijuana in the mail.

 

How do i order?

I would register first, you can do that here: https://www.thegrowhouse.ca/my-account/

You will get a link you need to click to validate your account.. it also brings you to the website

Then, pick out some products,. I wouldn’t worry about how much quantity per product just yet,. you can adjust it in the cart.

Once your done browsing and pricing, you can view your cart contents by clicking the little cart in the top right

This is where you can adjust quantity, and/or remove anything you decide not to grab the first time.

Checkout is easy, just add an address for delivery .. triple quadruple check the address for accuracy ( you wouldn’t believe some of the addresses we get )

Email Transfer and Crypto are the only payment methods we can accept right now, instructions are on the checkout page ,. They are also emailed to you just in case you close the window.

I hope this helps.

How do i pay?

Please send the email as the instructions on the conformation page dictate.
Please send the amount using the exact information as displayed on the checkout page.
Any deviations, misspellings, or alternative text will will cause the transfer to not be accepted
What are the requirements to order from this site?

You Must be over the age of 19 and a Canadian citizen.

We cater to medical patients and our compassion program will help medical patients through hard times with samples and discounted medical products. A medical card is not required by law but it can be uploaded to [email protected] to join the The Grow House Compassion Club. We’re one of 150+ dispensaries in Vancouver (over 250 in Canada) that are not operating under the federally-approved medical marijuana system. To qualify under the federal system, you’ll need to get a doctor’s approval and Health Canada’s permission to purchase from one of the 26 licensed producers. City Hall and VPD have allowed dispensaries to proliferate so people can safely access medicine, so long as there are no sales to minors or any organized crime affiliations.

There are 30+ mail order medical marijuana dispensary sites in British Columbia. Vancouver’s domestic mailing system has been shipping medical marijuana since the 90’s with no record of charges for a customer receiving medicinal Marijuana in the mail.

Orders are only delivered to canadian postal addresses.

 

How is the parcel labeled when it arrives?

What you get

  • There is no indication of the contents of the package.
  • The entire contents of each order are packed by the product in groups, like strain.
  • Each vacuum sealed, then all products are vacuum sealed in a sterile overwrap.
  • Then placed into a padded Canada post xpress envelope
  • Your name is displayed on it with an address on a sticker label
  • There are no other marks or text

Does it say The Grow House online dispensary?

No

How many days to arrive?

We ship using Canada Post XpressPost. Delivery usually takes 2-3 days, but can take up to 7 business days.

What is your replacement / refund policy

In order for a replacement / refund to take place, we must receive a picture of the damaged or defective products within 1 day of delivery.

 

My order is still processing after 2 days

If you order on a Friday afternoon, or your order contains a product that requires special handling, your order may take up to 3 days to ship. All orders are packaged and shipped out 2 times per business day, once in the morning between 9am and 10:30am, and once in the afternoon at between 3pm and 4pm.
This does not mean we will enter your tracking number right away!
Tracking number may take up to 24 hrs during the week, and up to 3 days over the weekend to be updated so please be patient

 

Is the delivery Guaranteed?

Guaranteed Delivery
Yes! We offer a guaranteed shipping option free of charge for every order by selecting “Mandatory Signature” for your order.

Re-Shipping

Unfortunately we cannot reship products out for free if the address you enter is incorrect.
There will be a $20 reship charge for returns and reships when errors are made made by our customers.

How to we ship?

We ship using Canada Post XpressPost. Delivery usually takes 2-3 days, but can take up to 7 business days.

The Grow House Code of Conduct
Our staff are dedicated to the business and have both personal and professional interests in making you (our customers) happy. We want this business to flourish and become something mainstream that everyone has access to. If, for any reason you are upset or drexed with issues in your life please respect our staff and other customers when dealing with them. We are not equipped to deal with personal issues and just want you to be happy so please, be patient

Still have Questions?